Return and Refund Policy



Should the circumstances a.) product delivered is not the product you ordered or b.) the Product delivered does not correspond to the description listed on the Online Store for the product you ordered, be applicable to you and there was a mistake or error in the product delivered, Seller at its discretion may replace the Product and make available a replacement product at the SMEG Philippines showroom nearest you. A replacement product shall only be released to you provided you return the Product as follows: (1) with all its components and accessories, (2) contained in the original manufacturer packaging when it was delivered, (3) without any mark or indication on the Product that it has been unreasonably or improperly used, no signs of tampering and (4) original sales invoice


Should you be entitled to a replacement product or to the delivery of an undelivered product and Seller be unable to comply for any reason or should Seller allow you a refund, Seller may provide you with a refund for the replacement product, the undelivered product or the defective or malfunctioning product. Any refund shall be conditioned upon your return, and our acceptance, of the Product. A refund shall be made through a check which shall be made to the person named as payee (or depositor in case of bank deposit) in the payment mode you used to pay for your Order of the Product. Seller may change the refund process at any time at its discretion. Seller will process the refund within 7 working days after Refund confirmation.