FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders

I haven't received my order confirmation yet.

If you haven’t received your order confirmation, please check your junk or spam folder first, as emails can sometimes be filtered there. If you still need assistance, feel free to reach out to us at online@smegphilippines.com or contact us through our social media pages. We’ll be happy to validate your order and provide you with the confirmation details.

What is the processing time for orders?

Orders are processed as soon as confirmation is received. Delivery times are as follows:

  • Metro Manila: Your order will be delivered within 3 working days after order confirmation.
  • Luzon, Visayas, and Mindanao: Once your order is confirmed, we’ll process it immediately and arrange for shipping with the appropriate courier. You’ll receive a shipping confirmation via the email address used for your order as soon as it’s on its way.
Do you accept online payments?

Yes, we accept online payments through PayMongo.

Do you accept online installment?

At the moment, we can only accept installment in our stores. We are working towards offering online installment soon. Please contact us on our social media pages to learn more about our installment programs.

What forms of payment do you accept?

We accept credit card payments through PayMongo or Bank Transfer.

Shipping & Delivery

How long does it take to deliver my order?
  • Metro Manila: 1-3 working days
  • Luzon: 5-7 working days
  • Visayas & Mindanao: 8-15 working days
Is there free shipping?

We offer free shipping within Metro Manila.

Do you ship internationally?

We do not ship internationally. Please contact your local official SMEG Distributor in your country.

Warranty & Repair

Do you offer warranty for your products?

Please read our warranty policy here.

Returns & Refunds

Do you offer warranty for your products?

Please read our returns and exchange policy here.

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