FAQ – SMEG Philippines

FAQ

Please contact us at online@smegphilippines.com or at our official social media pages if your concern has not been answered.

Orders

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments through PayMongo.

Do you accept online installment? Do you accept online installment?

At the moment, we can only accept installment in our stores. We are working towards offering online installment soon. Please contact us on our social media pages to learn more about our installment programs.

What forms of payment do you accept? What forms of payment do you accept?

We accept credit card payments through PayMongo or Bank Transfer.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Is there free shipping? Is there free shipping?

We offer free shipping within Metro Manila.

Do you ship internationally? Do you ship internationally?

We do not ship internationally. Please contact your local official SMEG Distributor in your country.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

Please read our warranty policy here.

Returns & Refunds

What is your return and exchange policy? What is your return and exchange policy?

Please read our returns and exchange policy here.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.