Dolce Stil Novo 45cm Speedwave Microwave Oven - SO4604M2PNR

Warranty Policy

• DEFINITION OF TERMS
• Hand over date –customer’s acceptance that item/s are delivered and installed and in good working condition.

• POLICY DETAILS

• Warranty Period

• Retail Unit/ Good - Warranty Period is one (1) year from handover date.

• Warranty Coverage

• All parts and services are free of charged within warranty period.
• The warranty does not cover scratches or cosmetic damage that does not affect the function of the unit.
• Warranty can be granted in the form of free repair, free replacement or refund (See Return and Replacement Policy)
• Service Unit when available shall be provided to the customer if the repair will take more than a week to be completed.
• Transportation cost are free for customers if the service/s will be done within 25 kilometers outside of Metro Manila or Metro Cebu.
• Transportation and accommodation cost however, shall be shouldered by the customer if service/s will be done outside of Metro Manila or Metro Cebu. (Refer to Transportation Matrix for the exact amount per area).
• Free unit replacement shall be provided to the customer in the event that the customer’s unit repair cost will exceed the landed cost value of the unit.

• Conditions for Granting Warranty Claim

1. Proof of purchase, warranty certificate, delivery receipt/ sales invoice shall be presented. (In the event that warranty cert is not available, show check with system)
2. Goods must not have been repaired nor opened by anybody except authorized technician of MCI.
3. The damage did not result from accident, neglect, floods, fire and other acts of nature.

Should the circumstances:

a.) product delivered is not the product you ordered or b.) the Product delivered does not correspond to the description listed on the Online Store for the product you ordered, be applicable to you and there was a mistake or error in the product delivered, Seller at its discretion may replace the Product and make available a replacement product at the SMEG Philippines showroom nearest you.

 A replacement product shall only be released to you provided you return the Product as follows: (1) with all its components and accessories, (2) contained in the original manufacturer packaging when it was delivered, (3) without any mark or indication on the Product that it has been unreasonably or improperly used, no signs of tampering and (4) original sales invoice

Should you be entitled to a replacement product or to the delivery of an undelivered product and Seller be unable to comply for any reason or should Seller allow you a refund, Seller may provide you with a refund for the replacement product, the undelivered product or the defective or malfunctioning product. Any refund shall be conditioned upon your return, and our acceptance, of the Product. A refund shall be made through a check which shall be made to the person named as payee (or depositor in case of bank deposit) in the payment mode you used to pay for your Order of the Product. Seller may change the refund process at any time at its discretion. Seller will process the refund within 7 working days after Refund confirmation.